Settings and Frequently
Asked Questions

Overview

When a visitor presses the button on the Alarm.com Doorbell Camera, everyone who is enrolled in Doorbell Camera push notifications will simultaneously receive an alert that somebody is at the door. Your in-home doorbell chime will also ring. If you accept the alert on your mobile device, the doorbell’s camera will send a live video feed to your smartphone so you can see, hear, and speak to the person at your door.

FAQs – Settings

Which version of the Alarm.com Mobile app is required?

It is important to check that you are using a supported version of the Mobile App on a supported mobile device. Alarm.com Doorbell Cameras are supported on both the Android and Apple iOS mobile platforms.

Apple iOS users must have:
- iOS 8 or higher
- The Alarm.com Mobile app for iOS v3.5.1 or higher
Android users must have:
- Android OS 4.4.1 or higher
- The Alarm.com Mobile app for Android v3.5.2 or higher

How do I change the settings for my Alarm.com Doorbell Camera?

Either click on the gear icon on doorbell screen in the customer mobile app or update settings from the Video Device Settings page on the Customer Website.

Can I change the default color of the LED?

Yes, the default color of the LED can be modified from the LED settings screen in the Alarm.com Mobile App.

Can I turn off the LED in the default state?

Yes, the LED can be turned off from the LED settings screen in the Alarm.com Mobile App.

What is the indoor chime feature?

The indoor chime feature allows you to silence the mechanical or digital chime inside your home from the app or Alarm.com website. This is a great feature for families who do not want to be disturbed during certain times of the day (for example, when young children are sleeping). You can still receive push notifications when the indoor chime is disabled.

Note: The indoor chime must be silenced if the device is used in an installation that does not have a chime

What is the outdoor chime feature?

The outdoor chime is a speaker that emits a ‘ding dong’ sound from the doorbell camera when the button is pushed. This sound can be disabled, and the volume can be adjusted (low, medium, or high).

What is the digital door chime feature?

This feature enables compatibility with the digital door chime adapter. If you are using the digital door chime adapter, you must enable this mode. This mode should only be enabled if you are using the digital door chime adapter.

Getting the Most
Out of Your Doorbell

Notifications

Notifications are alerts that are sent immediately to your mobile phone when activity is detected by your Alarm.com Doorbell Camera. Acknowledging a Doorbell Camera push notification will send you directly to the call screen and enter a Two-Way Audio call.

Doorbell Call Notification

Button Pushed – Receive a notification when the button is pushed. By acknowledging the notification, you will automatically join a Two-Way Audio call. You will receive a live video feed from the Doorbell Camera.

Motion – Receive a notification when the doorbell detects motion. By acknowledging the notification, you will automatically join a Two-Way Audio call. You will receive a live video feed from the Doorbell Camera.
- You can reduce the number of motion-triggered clips by selecting the “Low” motion sensitivity setting. Navigate to the customer website Video Device Settings page and adjust the “Sensitivity to Motion” slider.

Suggestion: Push is Critical

Enabling push notifications and adding the necessary recipients are critical for a working Doorbell Camera. Push notifications allow you to instantly see, hear, and speak to visitors at the door.

We recommend that you select the “Keep me logged in” option on the Login screen in the mobile app. With this feature enabled, you will be able to respond to push notifications from the Doorbell Camera more quickly.

Recording Schedules

Recording schedules control the times and events during which your Doorbell Camera records clips. Recording schedules do not need to match notification settings. For example, you can enable recording schedules for both button and motion events and still only enable notifications for button events.

Every account has a maximum clip limit for both the number of clips that can be uploaded in a month and the total number of clips that can be saved on the account. Clips uploaded from doorbell cameras do count toward that limit.

Types

Call (Button Pushed) – Record a clip when the doorbell button is pushed.

Motion – Record a clip when the doorbell detects motion.
- Customers can reduce the number of motion-triggered clips by selecting the “Low” motion sensitivity setting. Navigate to the customer website Video Device Settings page and adjust the “Sensitivity to Motion” slider.

Event Triggered (e.g., Alarm) – Record a clip after a sensor is activated or after an alarm.

Note: Recording duration varies but is typically around one minute. In the case where a mobile user joins a call after a button or motion event, clips can be longer. Alarm clips are generally longer.

Intelligent Lighting Automation Rules

Lighting automation allows you to set up rules that trigger Z-Wave lights to turn on or off when the Doorbell Camera detects activity.

Types

Button Triggered – Turn on/off a light when the Doorbell Camera button is pushed.

Motion Triggered – Turn on/off a light when the Doorbell Camera detects motion.

Note: Configure these rules on the Customer Website, in the emPower > Rules page.

Lock Integration

Z-Wave locks can be unlocked from the Doorbell Camera call screen. Simply press on the key icon. If you have multiple Z-Wave locks, you will first be prompted to select the lock(s) from the call screen.

Settings and Frequently Asked Questions